Privacy Statement

The Triodos Investment Management privacy statement sets out your rights and the measures Triodos Investment Management takes to protect your personal data.

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Personal data means any information relating to an individual who can be directly or indirectly identified by reference to the information. A wide range of information constitutes personal data, including names, contact information, identification numbers such as social security numbers, and location data or online identifiers often referred to as ‘cookies’ for example. This applies to both automated information and to information included in manual filing systems.

What does processing mean?

The processing of personal data means any interaction with the information including viewing, collecting, sharing, storing, transferring or analysing it for instance.

Who holds your personal data?

Your personal data is held by Triodos IM (and/or the investment funds managed by Triodos IM), having its office at Landgoed De Reehorst, Hoofdstraat 10, 3972 LA Driebergen-Rijsenburg in The Netherlands.

How can I contact the Data Protection Officer (DPO) at Triodos IM?

Triodos IM has appointed Anna Kourakli as Data Protection Officer (DPO) and any data privacy queries which cannot be resolved through the information provided on our website can be directed to the Data Protection Officer via e-mail: [email protected].

Why is your personal data required?

Triodos IM requires your personal data for several purposes including:

keeping and managing the shareholders’ registers of the funds;
processing the subscription requests, repurchases and conversions of units of the funds;
determination of dividends by investors and payment of dividends to the investors;
determination of the amount of repurchase in case of liquidation and payment to the investors;
processing in relation to the accounting and determination of the commission of subscription/repurchase/conversion for providers;
managing the clients’ requests for information and claims management;
control of the respect of the regulations requirements and notably the laws and regulations against money laundering;
identification and verification;
compliance with the law implementing the Foreign Account Tax Compliance Act (FATCA);
compliance with the law implementing the Common Reporting Standard (CRS);
process automatic and mandatory tax exchanges;
as a result of our relationship with you;
keeping you informed of our products, events and business updates;
as a result of how you use our website.

How does Triodos IM use your personal data?

GDPR only allows the processing of personal data if one or more conditions are met; these are known as a lawful basis for processing. Triodos IM only processes your personal data where there is a lawful basis for processing allowing this. Triodos IM processes personal data based on the following lawful bases of processing:

processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which the Triodos IM and/or the funds managed by it is/are subject;
the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
processing is necessary for the purposes of the legitimate interests pursued by Triodos IM, such as marketing and visitors’ information.

What personal data does Triodos IM use?

We use different types of personal data:

Category of personal data	Description
Contact information	How to contact you including your telephone number and email address (where relevant).
Personal details	Personal information such as your name, gender, date of birth, job title.
Special categories of personal data	GDPR categorises certain sensitive personal information as ‘special category’ personal data. For this category we only use a copy of your ID where we are legally obliged to record it.
Bank account numbers and subscriptions/redemptions	If a direct subscription or redemption is received from a natural person we record the bank account number and the subscriptions and redemptions in the funds.
Contractual information	Details about the products or services we provide you.
Administrative information	Registration numbers and administrative reports.

Where is your personal data obtained from?

Triodos IM collects personal data that you provide when:

becoming an investor in the Luxembourg based Funds which are managed by Triodos IM;
signing a distribution agreement with Triodos IM as a new distributor;
interacting with Triodos IM, via telephone, website, in person or e-mail;
subscribing to our newsletters or other marketing messages;
registration of your online activities via cookies etc;
taking part in interviews, customer surveys or promotional activities
visiting our office at Landgoed De Reehorst by car.

We may also obtain your personal data from other companies if there is a lawful ground to do so. This could include the following:

external service providers, for example when a natural person subscribes to one of the products we manage;
companies that introduce you to us;
public information sources such as Chamber of Commerce.

What if you choose not to provide your personal data?

We may need to collect personal data by law (such as your identity documents) or under the terms and conditions of a contract we have with you. If you choose not to provide us with or restrict us to process the required personal data, it may prevent us from meeting our contractual obligations and providing you with the product you have applied for. This situation could result in the termination of our contract with you.

When you sign up for a newsletter or other marketing activities, you are asked to provide us with your contact details and to give your consent to use your data. Data that has been collected on the basis of consent is optional and you are free to withdraw your consent whenever you want without it having contractual or service delivery consequences other than the services you choose not to make use of.

How long does Triodos IM keep your personal data for?

Triodos IM does not keep your personal data for longer than is reasonably necessary for the provision of its services and to comply with the obligations under applicable laws and regulations. After this period, the personal data will be erased from our systems to the best of our capability.

Triodos IM only shares your data if there is a lawful basis to do so. Triodos IM does not provide your personal data to other companies for commercial reasons.

We are acquainted with the decision held by the Court of Justice of the European Union (CJEU) on (C311/18) and its implications for the transfer of personal data. We are currently researching how we can overcome this situation. Privacy is very important to us and we try to do our utmost to find a solution. If we have a solution, we will inform you about this via this privacy statement. Do you have questions about the processing of your personal data? Please contact us, using the contact details of this privacy statement.

Who do we share your personal data with?

We treat all your personal data as private and confidential. Information we hold about you is not shared with anyone unless:

we are legally required to disclose the information. This includes sharing your information with tax authorities, fraud prevention, law enforcement agencies, depositaries or regulators;
we need to disclose the information in connection with any legal proceedings, or for obtaining legal advice, or the disclosure is otherwise necessary for the purposes of establishing, exercising or defending legal rights;
disclosure is required to protect our interests, or someone else's interests (for example, to prevent fraud);
activities are outsourced to third party service providers (e.g. registrar and transfer agents, administrators and distributors). We take steps to ensure that the service providers protect your personal data in the same way that we do by signing data processing agreements;
the disclosure is made with your consent.

Does Triodos IM share your data outside the European Economic Area?

Triodos IM’s default position is that we share personal data to organisations only inside the European Economic Area. Triodos IM only shares data outside the European Economic Area when working with service providers that make use of services outside the European Economic Area. Before sharing the information, Triodos IM investigates the processing of personal data and makes sure that the data is protected at the same level as within the European Economic Area by using one of these safeguards:

transfer data to organisations in non-European Economic Area countries with privacy laws in place providing the same level of data protection as within the European Economic Area;
transfer data to organisations that are part of “Privacy Shield” which is an international framework that sets privacy standards at a similar level as those of the European Economic Area;
putting a contract in place with the recipient ensuring that they process the data with the same level of data protection as within the European Economic Area.

Marketing information

From time to time we send you information about our products and services and the projects we finance. If you are not yet a customer of Triodos IM and want to receive marketing information, you can request this through email or on our website.

We are careful not to send you information if you do not want it. You can choose what information you want to receive when you open a product or service with us and you can unsubscribe from our e-mails at any time by clicking the "Unsubscribe" link in communications we send you. We do not give your personal data to anyone else for marketing purposes.

A legitimate interest in a marketing context means that we only send you marketing information on products or services that may be of interest to you based on what we already know about you, when you are already investing in our products. Our legitimate interests are always balanced with your interests, and you can ask us at any time to stop sending you marketing messages by clicking the "Unsubscribe" link in communications we send you.

Cookies

After you have given us consent, we collect data from your personal devices to register your online and mobile activities. We monitor data sessions to register your visits and use cookies to enable required functionality, increase the quality of our website or mobile services, optimize your personal experience and support promotional and direct marketing activities. You can read more about how we use cookies and manage your cookie preferences in the cookie settings.

GDPR entitles you to a number of rights in relation to your personal data. You may exercise these rights by contacting the Triodos IM Data Protection Officer via: [email protected].

The right to access your data and correct mistakes and inaccuracies

It is important that any personal data we use is accurate, up to date and relevant. To ensure that your data is correct you have the right to access, correct or update your personal data at any time. If you think your data is incorrect or incomplete and you wish to correct your data or privacy settings, please contact us.
Before providing access to your personal data we ask you to verify your identity to protect you from identity theft and financial crime. We may also need to ask you some questions to ensure we have understood your request correctly.

The right to data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable format. We are looking at the best way to achieve this for our customers. If you wish to exercise this right please contact us.

The right to the deletion of your personal data

You have the right to request that we delete your personal data if:

your personal data is no longer needed in relation to the purposes for which was collected;
you withdraw your consent and there are no other legal grounds to process your personal data;
you object to us processing your personal data for direct marketing purposes;
you object to us processing your personal data for the legitimate interests of Triodos IM;
you feel that your personal data is not being processed lawfully; and
your personal data needs to be deleted to comply with the legal requirements.
Please take notice of our data retention periods which we deem necessary to provide you with our services and to be compliant with legal requirements regarding data retention.

The right to restrict processing

You have the right to restrict processing of your personal data if you think that the personal data we have about you is:

not correct;
not being processed legally; or
processing is no longer needed for the purposes we collected it for.

The right to object to processing

Please let us know if you are unhappy or do not agree with how we process your personal data. You have the right to object. If we can stop processing your personal data depends on if we still have a lawful basis for processing your personal data. We can only stop processing if the lawful basis is not present anymore.

The right to complain

Please contact us if you have any concerns with how we use your personal data.

You also have the right to lodge a complaint directly with the Dutch Data Protection Supervisory Authority (Autoriteit Persoonsgegevens); please visit their website for further details on how to do this.

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